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Wonderful experience

Posted By Polarshade

"Wonderful experience"

About: Fremantle Hospital and Health Service / Day Admission Centre/Pre Admission Clinic Fremantle Hospital and Health Service / Orthopaedic Surgery Department & B7N

(as the patient),

With so many complaints about wait-lists and hospital care, I just had to give my feedback. At the ripe old age of 58 years I had a Arthroscopy + partial medial meniscus debridement.  I did the injury back at the beginning of February 25, with a few ups and downs šŸ™ƒ and finally a MRI, I was referred  April, week later pre - ops completed. In May surgery booked for June 2025,  from the minute I arrived i was meet with smiles from every staff member šŸ˜€ , the surgery was explained in clearly and i was informed of every possible outcome. Visits from Physiotherapy and the occupational therapist arranging equipment  ready to be picked up after hours, my nurse going with my hubby to show him were is was.  

 (Jayd) thank you, the anaesthetist ( so sorry cannot remember your name) but thank you listening to me, an going straight to my foot. 

The friendly smiles and happy banter made me feel i was in safe hands . Thank you šŸ˜Š 

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Daily living support

Daily living support


Seeing the whole me

Seeing the whole me


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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service yesterday
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 5/06/2025 at 4:50 PM
Published on Care Opinion Australia on 6/06/2025 at 9:53 AM

picture of Luke Dix

Hello Polarshade,

Thank you so much for taking the time to share your kind and thoughtful feedback. In an environment where healthcare services are often under pressure, your positive words are especially meaningful and deeply appreciated.

From everyone at Fremantle Hospital, we are truly pleased to hear that your experience, from pre-op through to surgery and recovery was met with the care, professionalism, and compassion. Your acknowledgement of Jayd, our anaesthetist, as well as the nursing staff, physiotherapists, and occupational therapists, will be warmly shared with them. Feedback like yours is a powerful reminder of the impact we hope to make each day.

Wishing you continued progress and a smooth recovery and thank you again for your appreciation.

Kind Regards

Luke Dix

Executive Director FSFHG

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