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I lost most of my vision in my right eye.

Posted By Aries56

"I lost most of my vision in my right eye."

About: Sydney / Sydney Eye Hospital / Emergency Department Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as the patient),

After 6 weeks of a headache. My GP did blood tests. Results high white blood cell count. I've had that for 10 years. We then had a brain scan. No problems detected. 3 weeks later I lost vision in my right eye. My GP sent me to The Sydney Eye Hospital.

I was admitted, a few tests. I was diagnosed as having Giant cell arthritis. Thanks to Dr Raymond and his team 8 days of treatment they stopped my immune system from attacking my optical nerve saving the balance of my vision. Every Doctor, nurse, cleaner treated me with the utmost respect and care.

As an outpatient I had many more tests and appointments.  I was running out of my prescription for the special medication injections I was on. My GP said he was not authorised to prescribe it. Or arrange to fix the problem. I travelled back to the Sydney Eye Hospital Emergency department. Within 30 minutes a triage nurse Theresa. Brought up my file and sorted the problem. 

Again the system works and the staff deserve the utmost respect for their dedication and commitment.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 5 days ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 12/06/2025 at 2:09 PM
Published on Care Opinion Australia at 2:41 PM

Dear Aries56,

Thank you for taking the time to share your experience at Sydney/Sydney Eye Hospital. We’re truly sorry to hear about the difficulties you faced with your health, particularly the loss of vision in your right eye and the uncertainty leading up to your diagnosis. It’s clear this was a deeply distressing time, and we’re grateful you sought care and received timely intervention.

We’re very glad to hear that once you arrived at Sydney Eye Hospital, you felt well supported and respected throughout your treatment. It’s heartening to know that Dr. Raymond and his team were able to diagnose and manage your condition promptly, helping to preserve your remaining vision. We will be sure to pass on your kind words to Dr. Raymond, Nurse Theresa, and all the doctors, nurses, and staff who contributed to your care – from those on the ward to those working behind the scenes.

Your recognition of the dedication and professionalism of our staff means a great deal. It reinforces our ongoing commitment to delivering compassionate, patient-centred care. We're also pleased that your outpatient needs were addressed quickly when you returned to the Emergency Department, and that our team was able to resolve the medication issue efficiently.

Thank you again for your thoughtful and detailed feedback. We wish you continued strength and health on your recovery journey.

Warm regards,

Dr Pauline Rumma
Director of Clinical Services

Natalie Maier

Director of Nursing & Support Services

Sydney/Sydney Eye Hospital

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