"PATS Office"

The PATS office is closed. No notice given. The staff, always lovely in my opinion, are seemingly overwhelmed and stressed due to, as I understand it, not being unsupported, lack of full training, being delegated to other areas (not being supported in ways of continuity, routine) and not having the chance to really have a proper break. I believe this elevates their stress.

Also I think that having rotate all staff so often is not helpful in establishing rapport with clients or dealing with ongoing issues with them nor instilling confidence.

The process of what happens when the service is closed/interrupted needs attention. I believe that lack of privacy and confidentiality occurs when having to discuss at Reception or ED (Why can’t someone at those places have key to office or can there be a sign saying what the process is under circumstances?)

Also for staff to be involved, consulted in the resolution of these (this) situation. I’m sure they would have some great ideas!