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"Care in the Chemo Unit"

About: Northam Health Service

(as the patient),

Story 1:

During a cardio-calcium test a tumour was seen in my lung, then during a lung scan a tumour was spotted in the opposite breast. Following having surgery to remove top ⅓ of lung and discovering some cells present in the lymph – I am at the time of writing this finishing day 4 of a hi dose chemo cycle at Northam Hospital. The staff I have seen here are amazing – caring, supportive, positive and willing to share a giggle. It means a lot to be able to have at least some of my treatment close to home, as this has been.

Story 2:

Today of all days the patient toilet door in the chemo unit is being a damn nuisance – it sounds and looks like someone is trying to break in, and it happens for every patient and is clearly heard by everyone in the ward. It is, in my opinion, clearly irritating to patients (but I believe has been driving staff up the wall on and off for about 6 weeks, but has intensified last few days).

aurigagb87

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Responses

Response from Kumar Deep, Operations Manager Western Wheatbelt, WA Country Health Service Wheatbelt 2 weeks ago
Kumar Deep
Operations Manager Western Wheatbelt,
WA Country Health Service Wheatbelt
Submitted on 12/06/2025 at 3:00 PM
Published on Care Opinion Australia on 18/06/2025 at 12:59 PM


picture of Kumar Deep

Dear aurigagb87,

Thank you so much for sharing your experience during what must be an incredibly challenging time. We are truly pleased to hear that our chemotherapy team at Northam Hospital has made a positive difference to your journey.

Our staff are committed to providing not only high-quality care, but also showing compassion, encouragement and humanity that every patient deserves. It's lovely to hear that you have felt supported, uplifted and even been able to share a laugh along the way.

Being able to receive some of your treatment closer to home can ease part of the burden, and we're so pleased this has been possible for you. We will pass your kind words on to the team, and we send you our very best wishes as you continue your treatment and recovery.

However, we sincerely apologise for the ongoing noise and disturbance caused by the patient door in the chemotherapy unit. We understand that this is frustrating for patients receiving treatment and we appreciate how disruptive it must be for both patients and staff alike.

Our maintenance team has been notified and will be attending to the issue as a priority. We are committed to providing a peaceful and supportive environment for everyone in our care, and we appreciate your patience in this matter.

Kind Regards

Kumar Deep

Operations Manager - Western

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