Over the last few months I have found it increasingly difficult to get through on the lines to contact SHDH primary clinic (most of the time I just now don't try). The message says the best way to book is via hotdoc, but when you go onto the app it sometimes says please call. I also note the message on the phone line says we are currently experiencing a higher volume of calls. (although this message seems like its now permament)
I appreciate the staff have to answer phones and deal with face to face enquiries and its not their fault.. So has there been any management review or look at ways of making some changes to ensure community members can speak to someone when needed. has there been any review of how the phone lines could be made more efficient?
Is there a need for another staff member (noting the cost is a drop in the ocean of a very very large budget)? has there been a look at best practices of others health services? are there staff members at other SHDH sites e.g headspace who may not get alot of calls who could chip in and help? The better use of technology? for example?
I believe that many regional health services opted to fight against flagged mergers that may have created efficiencies but I understand most did not want to do this in the name of losing the connection to their community. So I guess the question is, now this is not happening? how can we ensure this health service does not have callers feel like they are calling Telstra and a mere number that was one of the so called dangers if they were to merge?
"Busy Phone Lines Primary health Clinic"
About: Swan Hill District Health Medical Centre Swan Hill District Health Medical Centre Swan Hill 3585
Posted by maxq222 (as ),
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