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"Outpatients Clinic of at the hospital"

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as the patient),

Brought my father to Sydney Eye Hospital Outpatients Clinic. My father saw a Ms Sally, Orthoptist, who performed eye scans on my father. My father is 82 years old. He has dementia, severe Glaucoma and is completely deaf. Taking his scans is difficult due to his disabilities. Ms Sally was excellent. She was patient and spoke clearly. She used various methods to ensure she took the best scans of my father's eyes. A very experienced medical professional, I believe. I think she is truly an asset to the Outpatients Unit of Sydney Eye Hospital. I feel very lucky that my father was under her care today to undergo his eye scans. Thank you very much, Ms Sally, for your care.

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Response from Sydney and Sydney Eye Hospital 3 days ago
Submitted on 30/06/2025 at 4:04 PM
Published on Care Opinion Australia on 1/07/2025 at 10:24 AM


Dear indiatg84,

Thank you so much for taking the time to share your kind words about your father's recent visit to the Sydney Eye Hospital Outpatients Clinic.

We are truly grateful to hear about the care and professionalism shown by Ms Sally, our Orthoptist. Your recognition of her patience, skill, and dedication — especially in accommodating your father's complex needs — is reassuring. Providing compassionate and high-quality care to all patients, no matter the circumstances, is something we strive for every day.

We will be sure to pass on your feedback to Ms Sally and the wider team. Positive messages like yours mean a great deal to our staff and serve as a reminder of the impact their work has on patients and their families.

Thank you again for your thoughtful message. We wish your father all the very best with his ongoing care.

Warm regards,

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing & Support Services

Sydney/Sydney Eye Hospital

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