"the manage my care app"

I have been using this app for about two years and am so grateful that I have this resource as it helps me to not miss appointments. It also helps me prepare properly as I can see the instructions from the hospital.

I have appointments with different clinics at fiona stanely though and i can only use the app to change appointments at some of these clinics. This feature doesn't work for my pain and physio appointments. could someone please tell me why? it should be available for all my appointments. notifications/bell icon in the app also needs improvement. It doesn't recalculate the correct number of notifications when i click on it. who can i speak to about this?