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Great Positive Kindness

Posted By mayqe89

"Great Positive Kindness"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

I was in Sydney Hospital Hand unit this morning on a serious cut on my left finger. With a lot of worries and anxiety I arrived the reception, she is kind and helpful and I already felt a lot better. Once I go inside, the nurse show me where I should sit, at that moment I can already feel the positive atmosphere, nurse are professional with a playful attitude where I think most patients (at least me) need the most at that time. By now you should have an idea, so to cut it short. The doctors,  nurses, the positive environment they created. I am very thankful for their kindness, their professional dedication and their Caring on me, the patient. Sydney Hospital Hand unit, THANK YOU SO MUCH 😊 

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital yesterday
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 30/06/2025 at 4:04 PM
Published on Care Opinion Australia at 4:34 PM

Dear mayqe89,

Thank you for your thoughtful message and for taking the time to share your experience at the Sydney Hospital Hand Unit.

We’re so pleased to hear that from the moment you arrived, our team helped ease your worries and made you feel supported. It means a great deal to know that the kindness of our reception staff, the professionalism and warmth of our nurses and doctors, and the overall positive atmosphere helped you feel more at ease during what was clearly a stressful time.

Your words are truly appreciated and will be shared with the entire team. Feedback like yours reminds us of the importance of compassion and human connection in everything we do.

Wishing you a smooth and speedy recovery.

With warm regards,

Dr Pauline Rumma
Director of Clinical Services

Natalie Maier
Director of Nursing & Support Services

Sydney/Sydney Eye Hospital

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