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Hospital wait times

Posted By taurusjr75

"Hospital wait times"

About: Armadale Hospital / Emergency Department

(as a parent/guardian),

I took my young teen to Armadale ED as instructed by the Dr as we live in a rural town. We had a referral to see an ENT and get a IV of antibiotics. We arrived at 11am and they were very busy we saw a Dr in about 2 and a half hours which I thought was pretty good but no pain relief was offered in this time.

We ended up staying in ED till 5:30pm before the Dr came and said we needed to go to another hospital. We were both so frustrated and my child started vomiting by this time as they were very unwell. I feel they should have let us know on arrival that they didn’t have an ENT on site like our Dr suggested but they were clearly short staffed and there weren’t enough beds as there was a young patient with a head injury vomiting whilst they were waiting in a chair for hours. I understand it is not the staff's fault but I feel they were definitely over stretched to their limits. Something definitely needs to be done

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Responses

Response from Danielle Kilmurray, A/Executive Director, Armadale Kalamunda Group, East Metropolitan Health Service 3 weeks ago
Danielle Kilmurray
A/Executive Director, Armadale Kalamunda Group,
East Metropolitan Health Service

Submitted on 2/07/2025 at 6:01 PM
Published on Care Opinion Australia on 3/07/2025 at 9:05 AM

picture of Danielle Kilmurray

Dear taurusjr75,

Thank you for sharing your experience with the Armadale Kalamunda Group (AKG). I’m truly sorry to hear of your child’s experience, and I appreciate you taking the time to let us know.

After such a long wait, it must have been incredibly frustrating to then be advised that you needed to go to another hospital. It’s also concerning that your child was not offered any pain relief during that time. This is not the level of care we aim to provide, and I sincerely apologise for the distress this caused.

As Care Opinion is an anonymous platform, I’d really appreciate the opportunity to investigate this further. I encourage you to contact our Consumer Liaison Coordinator on (08) 9391 1153 or AKG_ConsumerLiaison@health.wa.gov.au, who can support you in sharing more details so we can better understand what happened and ensure your concerns are appropriately addressed.

Kind regards

Danielle Kilmurray

A/Executive Director

Armadale Kalamunda Group

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