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Myself as a patient

Posted By aquariuspx35

"Myself as a patient"

About: Fiona Stanley Hospital

(as the patient),

I feel the every time I go there I’m given different answers by different people about my situation, which is a work up to a transplant.

I feel like I’m seen as a number on a screen not a person with emotions and feelings.

I understand I’m only able to contact someone if my condition changes or I have concerns about symptoms.

When I do manage to speak to someone they seem too busy , don’t know or palm me off to someone else.

I’ve also met nurses who seemingly have no idea about my condition or what I’m doing there.

The last conversation I had with a nurse was so disheartening, frustrating and upsetting that I felt like killing my self.

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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service yesterday
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 2/07/2025 at 5:09 PM
Published on Care Opinion Australia on 3/07/2025 at 8:48 AM

picture of Luke Dix

Dear aquariuspx35,

I am truly sorry to hear that your recent care at Fiona Stanley Hospital has left you feeling frustrated, dismissed, and unsupported. It is deeply concerning that you’ve felt like just a number during such a significant and personal journey.

I am especially concerned to hear how profoundly this experience has affected your wellbeing. Please know that your safety and mental health are incredibly important. If you are feeling at risk or in need of support, I strongly encourage you to reach out to a services such as Lifeline (13 11 14) or Beyond Blue (1300 22 4636) or please access your closest Emergency Department (ED) for immediate assistance.

Fiona Stanley Fremantle Hospitals Group (FSFHG) is committed to delivering person-centred care, and it’s clear from your feedback that this was not your experience.

As the Care Opinion platform is anonymous, we are unable to comment on your individual circumstances or follow up directly with you. To enable us to look into the matters which you have raised more thoroughly, we kindly ask that you contact our FSH Patient & Family Liaison Service on (08) 6152 4013 or FSHFeedback@health.wa.gov.au and provide your details. This will help ensure your concerns are reviewed in detail and addressed by the relevant teams.

Thank you again for taking the time to share your experience. Your feedback is invaluable, and I hope we can work together to support you and improve your experience of care.

Kind regards

Luke Dix

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