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"Emergency hospital visit"

About: GPs in the O'Connor Electoral District Norseman Hospital / Emergency Department Port Macquarie Base Hospital / Emergency Department

(as the patient),

Last year while on holidays I had a growth emerge on my wrist that came up at an alarming speed. At Port Macquarie, I bumped it on the edge of a chalet and it would not stop bleeding. We decided to go to the hospital using our GPS as it was night time, in a strange town, and pouring with rain. When we arrived at the hospital, the emergency department was filled with many people waiting. After taking my particulars, the receptionist said we are going to fast track you and requested we follow a nurse. Two doctors had a look and suggested it was a skin cancer. One of them said I needed to have it removed within a week. The lesion was dressed and I was happy with the treatment at Macquarie Hospital.

We made an appointment at Coffs Harbour, but the doctor said they didn't have time to remove it. They only did a biopsy and told us we needed to get home to have the skin cancer removed. They said we should have a reply within a week to ten days. At this stage, the skin cancer was about the size of a men's watch, so we decided to return home. I was disappointed they wouldn’t excise it while we were there.

Concerned about the way it was growing, we visited a hospital in Quorn. The doctor there redressed the skin cancer but said he wouldn't do anything further, worried that a skin graft may be required. He spoke to his colleague in Sydney, who advised against excision in Quorn.

Our vehicle broke down just inside the WA border, so we were towed to Norseman Hospital. The cancer had become flyblown through the crepe bandage while waiting for the tow truck. The nurse cleaned the growth and dressed it. I was worried I might have missed some maggots I couldn’t see, so they debrided and removed them, then redressed the wound.

By the time we got back to Albany, our GP said if I wasn’t worried about the scar, he would excise it himself. He didn’t want me to wait another two weeks to see the skin specialist. He was wonderful and did a great job.

It was a very worrying time overall, but I was grateful for the care I received at Port Macquarie, Norseman, and Albany. I do feel, though, that the skin cancer clinic in Coffs Harbour should have excised the lesion when they had the chance.

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Responses

Response from Deryck Lykke, Allied Health Manager, Esperance Health Campus, WACHS Goldfields last month
Deryck Lykke
Allied Health Manager, Esperance Health Campus,
WACHS Goldfields

Manager Operations EHC

Submitted on 31/07/2025 at 7:02 PM
Published on Care Opinion Australia on 1/08/2025 at 1:02 PM


Dear februarysmi85,

Thank you for taking the time to share your experience when seeking and receiving care recently at Norseman Hospital. I appreciate that you have had quite a journey along your travels, both before and after your experience in Norseman.

I am the A/Operations Manager at Esperance Health Campus and am responsible for managing the staff and services at Norseman Hospital. As you can imagine, operating a hospital in a remote location such as Norseman has its challenges, but it is always appreciated when positive feedback is provided about our staff and services.

We are very proud of the consistently high standards of care that our staff in Norseman provide for both the local community and patients travelling through the region and it is great to hear this matches with your experience.

I hope that you are still doing well in Albany following your return home.

Kind regards,

Deryck

A/Operations Manager

Esperance Health Campus

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