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Worried and waiting

Posted By couragezs96

"Worried and waiting"

About: Armadale Hospital / Emergency Department My Emergency Doctor

(as the patient),

What happened, absolutely nothing in my opinion, reported heart issues and tingling with pain down my face & waited over 4 hours, needed a scan as my GP referred me

I finally got taken in sat on a chair, walked out and have made numerous visits to this hospital 

Hand on heart walked out scared, worried because it felt that I wasn’t ever going to receive care let alone support 

So apparently understaffed that I believe a local GP can provide better support 

Honestly out of words

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Responses

Response from Alisha Thompson, Executive Director, Armadale Kalamunda Group, East Metropolitan Health Service 3 months ago
Alisha Thompson
Executive Director, Armadale Kalamunda Group,
East Metropolitan Health Service

Submitted on 16/07/2025 at 5:00 PM
Published on Care Opinion Australia on 17/07/2025 at 9:36 AM

picture of Alisha Thompson

Dear couragezs96,

Thank you for sharing your experience. I am sorry that your visit to the Armadale Health Service Emergency Department left you feeling scared and unsupported. This isn’t the level of care we aim to deliver, and it’s concerning to hear you felt this way.

Your feedback highlights important issues, and we’re committed to listening and learning from situations like yours so we can improve.

I encourage you to contact our Consumer Liaison Coordinator, who is available to discuss your concerns and ensure they are properly addressed.

You can reach them by calling (08) 9391 1153 or by email at AKG_Consumerliaison@health.wa.gov.au

Thank you again for bringing this to our attention.

Kind regards

Alisha Thompson

Executive Director

Armadale Kalamunda Group

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