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"Heartfelt Thanks to the GHC Geraldton Team"

About: Geraldton Hospital / Emergency Department Geraldton Hospital / Outpatient Services

(as a parent/guardian),

We received a call from our childcare informing us that our 6-year-old son had a fall. We rushed him to the Emergency Department and diagnosed with a fracture in leg, and I want to express our deepest gratitude for the exceptional care he received.

From the moment we arrived, the entire team—nurses, physicians, radiologist and support staff were incredibly compassionate and professional. A special mention goes to Caleb, the ED nurse, who truly went above and beyond. In moments when we, as parents, struggled to cope with our son's pain and distress, Caleb stood by us not just as a nurse, but as someone who felt like a friend or even family. His empathy and calm presence made a world of difference during a very difficult time.

We also want to thank Zoe from the Fracture Clinic, who guided us with care and clarity after the orthopaedic consult. Her support helped us navigate the next steps with confidence and ease.

Overall, I can’t speak highly enough of the team at GHC Geraldton. You exemplify what compassionate healthcare looks like, and we are truly grateful.

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Responses

Response from Cameron Ross, Operations Manager Geraldton Health Campus, Midwest, WA Country Health Service last month
Cameron Ross
Operations Manager Geraldton Health Campus, Midwest,
WA Country Health Service

Operations Manager Geraldton Health Campus

Submitted on 24/07/2025 at 12:57 PM
Published on Care Opinion Australia at 3:40 PM


picture of Cameron Ross

Dear tigerpb46

Thank you for sharing your kind words on Care Opinion.

As the Operations Manager for Geraldton Health Campus I took great pleasure in reading of your family’s experience with us. I’m sure this was a very distressing situation for your child and you as his parents. Caleb has clearly provided you all with excellent support and allowed you to focus your energy on supporting your son. Caleb is a very caring and compassionate nurse and has used all his skills to ease you through a stressful time. It is also clear that many other staff in the ED and beyond supported you too with their high quality and efficient care.

It was reassuring to read how well Zoe supported you through the outpatient process at Fracture Clinic. In challenging situations, it can be easy to become overwhelmed with follow-up information so I was delighted to know that Zoe took you under her wing and ensured you could navigate your son’s follow up care with ease.

I would like to thank everyone who played their part in your son’s healthcare journey, they have done the health service and the community proud.

I hope your son’s leg is healing and he’s running around enjoying himself soon.

Regards

Cameron Ross

Operations Manager – Geraldton Health Campus

WA Country Health Service – Midwest

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