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"Day procedure"

About: Busselton Health Campus / Day Surgery

(as the patient),

I recently attended Busselton Hospital for day surgery and was so impressed by the entire experience. From the moment I arrived, everyone I encountered from reception staff to the nurses was warm, friendly, and professional. A special mention to young nurse Louise, who was absolutely lovely. She was so kind, caring, and genuinely compassionate, which made all the difference to my comfort and confidence on the day.

In contrast to my past experience at a different hospital's Day Surgery, where I found the staff to be quite dismissive and lacking in empathy, Busselton Hospital was a breath of fresh air. To me it was clear the team here actually care about their patients. I’m very grateful

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Responses

Response from Gemma Moyes, Clinical Nurse Manager, Surgical Services, WACHS South West 2 days ago
Gemma Moyes
Clinical Nurse Manager, Surgical Services,
WACHS South West
Submitted on 23/07/2025 at 5:36 PM
Published on Care Opinion Australia on 24/07/2025 at 8:45 AM


Hello!

Thank you so much for your lovely feedback.

I’m really glad to hear your experience at Busselton Hospital was a positive one. It means a lot to the team to know that you felt welcomed and well cared for throughout your visit. I’ll make sure Louise hears your kind words—she’ll be so pleased to know she made a difference.

We always aim to provide compassionate, patient-focused care, so it’s encouraging to hear that came through in your experience. Thanks again for taking the time to share.

I hope your recovery is smooth.

Kind regards,

Gemma Moyes

Clinical Nurse Manager

Surgical Services - Busselton Health Campus

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