"Transferred from ED for higher level care with no patient transport to a hospital without beds."

I feel Northam hospital took no responsibility for an emergency transfer for higher level care from their department that required a patient to have a family member drive the patient 1 and a half hours to a hospital that had no beds.

Patient was referred by GP straight to emergency. After treating the patient for several hours and stabilising Northam hospital stated surgery was required at another hospital and that a bed was available when arranging the transfer. Further advised that patient transport would not be available for another 6 hours pushing a 100km intertransfer responsibility of a sick patient to a family member at 11pm at night. 

On arrival after a long journey at midnight it was discovered no bed was available and this is something regional hospital say to get patients out. When contacting Northam Hospital and explaining the patient was told after arriving that no beds were available and would have to sit in a chair in a public waiting room for another 6 hours Northam ED stated it’s not their problem and when complaining that patient was not receiving care was hung up on. 

Appalling lack of responsibility and refusal to address complaint. Total lack of patient care, at the time of writing this, it is now 2am not sure where or when patient is expected to sleep let alone receive care.