"Lack of support taking weeks to respond to a simple request"

I called cams a few weeks ago asking for a copy of a referral or a report for my child. Originally I had to wait 3 days for some one who can talk to me to get back to me. Then they ring me I ask them about obtaining this referral / report  due to custody problems  I will need to provide my orders to obtain this . I’m fine with this they said they going to email me back.

3 weeks later I get a. Email saying sorry for delays yet I have court very soon and by the time o lodge my requests it’s pointless to even request this . Senior staff member basicly sent me an email with a very weak apologie . I feel let down by the system and I believe this senior staff member needs to go on some compassion or training other staff I've seen also need to be held more accountable in my opinion.