"Emergency department and admission"

I am writing to provide feedback regarding my recent experience at Charlie’s Emergency Department and subsequent admission recently.

After a weekend of rest, I presented to the Emergency Department at approximately 7:00 am with a sudden and severe onset of vertigo and vomiting, which had begun the previous night and persisted throughout the early morning hours. Upon arrival, I underwent an ECG, had bloods taken, and a cannula inserted. Following this, I was returned to the waiting room, where I remained for several hours before being admitted to the Observation Ward.

Unfortunately, I spent nearly three hours in the Observation Ward without being seen by either a nurse or a doctor. During this time, my cannula became increasingly inflamed and painful, causing significant distress. I was also experiencing extreme dehydration and had not eaten since the previous afternoon due to persistent vomiting. Overwhelmed by pain, fatigue, and frustration, I finally rang the nurse’s bell in tears, at which point a nurse responded. It was only after this interaction that a doctor was contacted and arrangements were made for a CTA scan.

Following the scan, I was transferred to the Transit Ward, a space described as a transitional unit for patients awaiting ward beds. From the moment I arrived in the Transit Ward, the level of care improved significantly. I was treated with genuine compassion and professionalism, which made a tremendous difference during a time of extreme vulnerability and anxiety.

I would like to extend my heartfelt thanks and recognition to Nurses Sam, Mary, Betty, Sandra, and Rachel, who each demonstrated exceptional kindness, attentiveness, and empathy. Their care made a meaningful impact and provided much needed reassurance and comfort during a very stressful experience.

While my time in the ED and Observation Ward was distressing and I think it could benefit from review, the exemplary care I received in the Transit Ward deserves commendation. Thank you for taking the time to consider my feedback.