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"Distressing Injury After Routine Procedure Under Sedation"

About: Bentley Hospital / Day Surgery Unit

(as the patient),

Recently I attended Bentley Hospital for a flexible sigmoidoscopy under IV sedation.

Before the procedure, my condition and skin were checked by staff, and I was administered an enema by a nurse — no injuries were present.

When I awoke from sedation, I immediately felt severe pain in my upper right inner thigh, next to the vulva. I asked for pain relief but was refused, being told it was “normal.” No mention of an injury was made in my post-procedure notes.

The pain worsened significantly on my journey home. By 3:00 pm I discovered a large, golf ball–sized lump in the area, which later developed into a severe bruise. That evening at 7:53 I phoned Health Direct for advice and was told to attend the Emergency Department.

Five days after the procedure, my GP diagnosed a hematoma. I have been unable to walk, sit, or function normally for days. This injury has caused extreme physical pain, anxiety, and distress, especially given the personal location and the fact I have aggressive endometriosis, which compounds the trauma.

I have submitted a formal complaint to Bentley and Royal Perth Hospitals requesting a full investigation, an explanation for why I was not informed of the injury, and to no longer receive treatment from the doctor involved.

I share this story to raise awareness that unexpected injuries can occur during procedures under sedation, and that open, clear communication from medical staff is essential for patient trust and safety.

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group 3 days ago
Ben Noteboom
Executive Director,
Royal Perth Bentley Group
Submitted on 15/08/2025 at 9:49 AM
Published on Care Opinion Australia at 1:13 PM


picture of Ben Noteboom

Dear giftpk75,

Thank you for sharing your experience on Care Opinion following your recent procedure at Bentley Hospital. The distress and pain you’ve described are deeply concerning, and I sincerely apologise that your recovery has been marked by such discomfort and anxiety.

We have received your complaint and are currently investigating your situation. I want to acknowledge the seriousness of the injury you sustained and assure you that the senior clinical team at Bentley Hospital is committed to thoroughly reviewing the circumstances surrounding your care, including the communication before and after the procedure.

I also want to recognise the physical and emotional impact this has had on you, particularly given your pre-existing condition and the sensitive nature of the injury. While some post-procedure complications such as bruising can occasionally occur, the nature and severity of the injury you’ve described warrant thorough review and follow-up. Your detailed account highlights important issues around patient safety and transparent communication, and I appreciate your courage in raising awareness.

Once the investigation is complete, we will provide you a comprehensive response addressing your concerns.

In the meantime, if you have any further information you wish to share, please don’t hesitate to contact the Patient Experience team directly.

I wish you strength and comfort in your recovery.

Kind regards

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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