"Not follow up for ultrasound on prostate referral"

I asked at MIT reception about a referral that was emailed to them for an Ultrasound scan on my Prostate. 

I forget when the Referral was sent but it could have been in December 2024.  

A Phone call was made to my mobile phone, which got no answer at the time, in February 2025.

My enquiry was in early August.

I never received a letter or a SMS to my email address, up till I enquired recently.

Obviously some procedures weren't followed, but I was a little dismayed as these processes are usually followed.