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"Lack of follow up care"

About: Albany Health Campus / Emergency Department

(as the patient),

I went to Albany Hospital as I had fallen on my head whilst skiing. I had headaches, nausea and tingling in my thumb and fingers. I was admitted to ED and parked flat on my back in the corridor. I had mri, ct scan and X-rays and was fitted with a long aspen collar and told to go home. I asked whether there was any plan or discharge papers, but was told that someone would contact me.

Two weeks later , I had heard nothing, so went to the nursing post. Apparently I have a cerebral abscess and someone will be in contact about a plan at some point. I'm concerned and disappointed and wonder how long I wait and whether there are consequences for not dealing with an abscess quickly. Communication has been abysmal throughout this whole ordeal.

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS last week
Kate Hambleton
Director, Albany Health Campus,
WACHS GS
Submitted on 22/08/2025 at 3:04 PM
Published on Care Opinion Australia at 3:05 PM


Dear Foxguest

Thank you for taking the time to share your experience at Albany Health Campus. I am very sorry to hear about your skiing accident, which must have been an overwhelming and frightening experience.

I would like to sincerely apologise for the distress and uncertainty you have faced subsequent to your accident, particularly in relation to the concerning lack of communication and follow up care. I am committed to investigate where communication has faltered and what we can do to support you with your care and treatment needs. To help me do this, I would really appreciate being able to speak with you to help me understand more. Please feel free to contact me at a time of your convenience on 08 9892 2620 or via email at AHC.feedback@health.wa.gov.au

I look forward to hearing from you.

Kate Hambleton

Director – Albany Health Campus

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