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Childs fractured bone not identified

Posted By bluecf37

"Childs fractured bone not identified"

About: Joondalup Health Campus / Emergency Department

(as a parent/guardian),

Attended Joondalup emergency with tween aged child with foot pain, indicated to doctor child had pain in top of foot. Foot X-rayed and was informed had a small fracture in one toe, toes strapped and sent home. Pain in child's foot increased weeks after. Attended local GP who read the radiological report to inform us that our child also had a fracture in their foot which should of been non weight bearing and treated differently. Now having to attend more x-rays and ultrasounds to eliminate further issues. No contact was made to us to inform us of the broken bone discovered. Feel let down by healthcare system caring for child. 

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Responses

Response from Shane Tobin-Longly, Acting Director of Clinical Services, Joondalup Health Campus 3 weeks ago
Shane Tobin-Longly
Acting Director of Clinical Services,
Joondalup Health Campus

Submitted on 22/08/2025 at 1:58 PM
Published on Care Opinion Australia at 2:29 PM

Dear bluecf37:

We are deeply concerned to hear about your experience at Joondalup Health Campus (JHC) - Emergency Department (ED). The seriousness of your feedback is not taken lightly, and we sincerely apologise for the distress and any hardship you and your child endured.

We would value the opportunity for you to assist us with the investigation of your concerns, as we take reports of such events very seriously. If you are happy to discuss your concerns in more detail, we would like to invite you to contact the Consumer liaison team at ConsumerLiaison.jhc@ramsayhealth.com.au or by phone on (08) 9400 9672. They are available to assist with concerns and ensure your feedback is investigated and addressed thoroughly.

Thank you again for bringing this to our attention. Your feedback helps us improve the care we provide to all patients.

Kind regards,

Shane Tobin-Longly

Acting Director Clinical Services

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