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"Gratitude For the Health Team in Karratha"

About: Karratha Health Campus / Emergency Department St John Ambulance WA

(as the patient),

Recently, I experienced the most excruciating back pain of my life. It came on so suddenly and so severely that I could barely move. The pain was so intense it made me physically sick—I was paralyzed, vomiting on myself and completely terrified. I’ve never been immobilised by pain before, and the feeling of not being able to move or find relief was overwhelming.

My husband called an ambulance and I was taken to Karratha Health Campus. In the moment, when you’re scared and vulnerable, the people who step in to help make all the difference in the world. For me, that began the moment the ambulance officers arrived. They could see the state I was in and treated me with such care, compassion, and understanding. They didn’t rush me; they reassured me. Every word and action felt calm and deliberate, which helped me feel safe even though my body was in crisis.

When we arrived at Karratha Hospital, the same level of compassion continued. The nurses took the time to listen to me—really listen. They heard my description of the pain, and they responded with empathy and professionalism. They made sure I was comfortable where possible, explained what they were doing, and worked to ease my symptoms quickly.

My back injury was most likely sustained  during mountain biking (with posture strain and sudden jarring) which caused muscle and ligament strain, and severe spasms. I am currently working with a physio at the hospital so I can return to an active life. 

It’s easy to take these moments of care for granted, but when you’re the person injured, every gesture matters. I left the hospital feeling incredibly thankful—not just for the medical care I received, but for the human care that came with it. The staff could have done their jobs clinically and efficiently and left it at that, but they went further. They treated me like a person, not just a patient.

This experience has made me realise that workers like these—paramedics, nurses, and everyone in between—are some of the unsung heroes in our world. They deal with people at their worst moments, often under pressure and without knowing who they are treating, yet they show up with compassion time and time again.

To the ambulance officers and nurses who cared for me that day: thank you. Your kindness, patience, and skill turned one of the scariest days of my life into an experience where I felt seen, heard, and supported.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nhuan Ho, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 2 days ago
Nhuan Ho
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 19/08/2025 at 12:57 PM
Published on Care Opinion Australia at 4:28 PM


picture of Nhuan Ho

Dear monocerospw33,

Thank you for taking the time to openly share your experience at the Karratha Health Campus.

I am so pleased to hear the care you received, from the ambulance officers through to our hospital staff when you needed it most.

Our teams work in high pressure situations and to know their compassion, calmness and professionalism made such a difference to you will mean a great deal to them.

I will be sure to share your kind words with the ambulance officers, nurses and the wider team involved in your care.

On behalf of the Karratha Health Campus, thank you for recognising their efforts. Feedback like yours is a reminder of the impact healthcare workers have, not only through their clinical skills but also through the human care and compassion they bring daily.

I wish you all the best in your recovery and hope you are back to the activities you enjoy soon.

Warm Regards,

Nhuan Ho

Operations Manager West Pilbara

WA Country Health Services (WACHS) Pilbara

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