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Staff @ SEH

Posted By LA LE

"Staff @ SEH"

About: Sydney / Sydney Eye Hospital

(as the patient),

My Sydney eye hospital journey is ongoing but began recently, I will enter a more extensive entry about the remarkable, extraordinary, compassionate care but not there yet …..

This is to allow the people in the background to know how important their interactions are, no matter how small the difference they make to each and every moment ….. to me personally, on this day …. I was so greatful for Geetha… for just being herself . Thankyou ! 

“I wrote this to her … 

Good morning Geetha

I cannot say thankyou enough for your care and compassion , yes you were very correct that I was and still am overwhelmed by concerns…..

FYI: I need to Thankyou personally for the above and beyond assistance and commitment to following thru, a skill that is not taught or learnt but innately from genuine care. Which you have and patients , staff and teams at SEH are so very fortunate to have you on board.

Commendation of excellence!!

Regards and have a wonderful day you have allowed me to feel calm in my storm and I am so greatful for you  ! “

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Responses

Response from Sydney/Sydney Eye Hospital 18 hours ago
Sydney/Sydney Eye Hospital

Submitted on 21/08/2025 at 1:33 PM
Published on Care Opinion Australia at 3:53 PM

Dear LA LE,

Thank you for taking the time to share your experience at Sydney/Sydney Eye Hospital. Your message highlights the value of compassionate care and the meaningful impact that staff can have on a patient’s journey.

We are especially grateful for your recognition of Geetha’s dedication and empathy, we are pleased to know that her support brought you comfort during a difficult time. Commendations such as yours serve as an important reminder of the difference our staff make every day.

Your feedback will be shared with Geetha and the wider team, and we sincerely thank you for acknowledging her excellence.

Wishing you all the best for journey at Sydney/Sydney Eye Hospital, and thank you again for taking the time to express your gratitude.

Regards,

Natalie Maier

Director of Nursing and Support Services

Dr Pauline Rumma

Director of Clinical Services

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