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Government Dental Clinic

Posted By intensityjn65

"Government Dental Clinic"

About: Warwick Govt Dental Clinic

(as the patient),

I went to Warwick government dental clinic last year as I had mild dental pain. 

The dentist looked at the problem and referred me for a scan, and told me to come back after that, sending me away in pain. 

When I subsequently returned they decided not to do anything about my pain, even though I can only use that side of my mouth for eating.

I had to ask family for a loan to access my old private dentist, who fixed the problem right away.

After that I did receive a voucher however the work had been completed so I only got a check-up.

I think you should give vouchers to anyone you turn away in pain, in my experience it really ruins your outlook and causes you to be a bit aggro in society, which nobody really needs.

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Responses

Response from Theresa Marshall, Executive Director, Mental Health, Public Health and Dental Services, North Metropolitan Health Service 2 weeks ago
Theresa Marshall
Executive Director, Mental Health, Public Health and Dental Services,
North Metropolitan Health Service

Submitted on 2/09/2025 at 6:44 PM
Published on Care Opinion Australia on 3/09/2025 at 9:35 AM

Dear intensityjn65

I am sorry to read about your poor experience with the Warwick Government Dental Clinic (GDC) and I would like to extend my sincere apologies to you. I understand how debilitating dental pain can be so I appreciate that this must have been terrible for you.

Without specific information about your appointment and the dental issue you were experiencing, it is difficult for us to address what occurred. You are welcome to contact Dr Aleks Clarke, Regional Dental Officer North on 9313 0555 or aleks.clarke@health.wa.gov.au to discuss your experience and so that we can assist you in your future care. Alternatively, if you would like to pursue this complaint, you can provide these details to the Dental Health Services Consumer Liaison Service at mhsdhs.cls@health.wa.gov.au. In the meantime, the Director of Dental Health Services has been made aware of your concerns and will discuss your feedback and concerns with the managers at Warwick GDC to ensure that your feedback is shared with staff.

As a health service we take complaints very seriously so thank you for bringing this to my attention.

Kind regards

Theresa Marshall

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