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"ED triage lack of confidentiality"

About: Albany Health Campus / Emergency Department

(as a parent/guardian),

Attented ED with my child and had to explain why we were there.  Asked for privacy as people in the waiting room can hear what is said.  Told there is nowhere to do that.  Had to tell the nurse and the whole waiting room that my young child had taken an overdose and provide the details of it.  No way to speak quietly as the nurse couldn't hear through the barrier, despite the gaps.  I was extremely angry and upset that I had to breach my child's confidentiality in a public place with no other options.  There could have been people who knew us, peers, friends, etc. overhearing what was said when it should not be public information.  The layout of the ED is ridiculous, with the entry past the triage area blocked by people, chairs and monitors.  

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