"My parent's stay"

My parent has been in Sutherland Hospital Barudi Ward for nearly  6 weeks. Family has observed their deterioration following each of the interventions the medical team have prescribed. The family found medical team we've seen uninterested in listening to family on our knowledge of our parent, nor do we believe they are listening to my parent. We've observed incidences of apparent poor communication between staff and medical teams, and incidences of poor hygiene practices.

I understand that important health assessments were not done, then only done after family intervened, revealing critical defiencies impacting immunity that were seemingly overlooked during previous 5 weeks. Time lost there.

On one visit, family had to request nursing staff call cleaners to attend my parent's bathroom. It had not been cleaned that day. For a patient with critical superbug infection, the family considered a clean bathroom would be somewhat important. 

There is a constant rotation of doctors, impacting further communication issues and disrupting continuity of care. Each doctor was a new doctor for our parent, each with what I believe to be their disgusting bed side manner, their inpretation, their contradictions. The is never an opportunity to develop repor with the medical team. Constant changing. I understand that one doctor came into my parent's room first thing in the morning and told them they had 2 days to live, then just as quickly took off without opportunity to question. My parent had never seen this dr before, nor had, I believe, the nurse on duty, a long time employed nurse.

The dietician has put my parent on what I feel is the most inappropriate diet. Ongoing issues sorting out an appropriate diet for my parent's condition. Butter Chicken for someone with serious biliary/pancreatic/gastro condition. 

My parent, and family,  had been expressing distress and requesting transferral to another hospital 3 weeks into their admission.  My parent and family have lost trust and faith in the medical team, having witnessed one mishap after another. Yet, patient satisfaction seems to be irrelevant, and it seems my parent is essentially trapped in Sutherland Hospital, apparently subject to, in my opinion, further incompetent care.

My parent simply wants to be transferred to the hospital of their choice under specialist of their choice (they have private health cover). It has been left to family to try and arrange this. In my experience, a patient can be left with utter powerlessness when wanting to make choices in their own health care delivery. It appears the hospital staff we've seen will not consider my parent's distress, acknowledge what I believe is their own incompetence and oversights, or seemingly be willing to follow with best care options in terms of mental well-being of my parent; my parent knows where they want to receive treatment, yet they cannot get there, apparently due to hospital politics.

As a retired nurse, I have witnessed what I would determine as the most incompetencies.

The only positive comment/feedback we can make is the proactive NUM on my parent's ward. She listened, she heard, she responded in a timely fashion, and did not dismiss us or ignore. She was commendable, but is seemingly also somewhat powerless to hospital politics. My parent was treated, on the whole, caringly by nurses, other than some questionable hygiene oversights, and missed health observations, nursing care was kind.