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"Interstate patient"

About: Exmouth Health Service / Emergency Department

(as a parent/guardian),

I would like to express my sincere thanks to the staff at Exmouth Hospital for the excellent care provided to my 11-year-old son, who recently required two visits to the Emergency Department for a foreign body in his ear.

From the moment we arrived, we were met with kindness, professionalism, and genuine concern. As a paediatric audiologist, I particularly want to acknowledge the excellence in otoscopy technique demonstrated by the staff. Their skill, thoroughness, and gentle approach ensured the assessment and management were carried out with both precision and compassion.

My son, who was understandably anxious, was made to feel safe and supported at every step. The team took the time to explain the process in terms he could understand, which eased his worries and helped him to trust the care he was receiving.

We are very grateful to have such dedicated and capable health professionals in our regional community. Please pass on our sincere appreciation to all involved in his care.

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Responses

Response from Michael Barry, Gascoyne Operations Manager, WA Country Health Service 4 days ago
Michael Barry
Gascoyne Operations Manager,
WA Country Health Service
Submitted on 27/08/2025 at 1:37 PM
Published on Care Opinion Australia on 28/08/2025 at 10:15 AM


picture of Michael Barry

Dear cetusbh54,

Thank you for sharing your lovely feedback with us on Care Opinion.

I’m sure both yourself and your son were apprehensive about the foreign body in his ear. It was therefore very pleasing to read how well everyone at Exmouth supported you both and were professional and concerned for his wellbeing.

I will ensure that the Exmouth Director of Nursing reads your kind words at our next team meeting and acknowledges the excellent work they all did. I will add my appreciation here of everything they do each and everyday to support the Exmouth community.

I hope your son is well and thank you again for reaching out on Care Opinion.

Regards

Michael Barry

Acting Gascoyne Operations Manager

WA Country Health Service – Midwest

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