"Emergency Department and Surgery"

We found ourselves in ED at RGH after having been referred by the after hours clinic in Rockingham, my daughter had abdo pain and went for appendectomy the next day in pm.

We arrived at 7:30 pm and got a chair inside 4hrs later then a bed another 2hrs later and were waiting for an abdominal ultrasound to decide whether surgery or not, By 4:30 am I went home to shower and come back 1hr later. My daughter had then just got pain relief and I felt comfortable going quick.

The Ed department was a doctor short, it was absolutely full , people everywhere and people still coming in to be seen.

Despite the medical shortage and the extremely slow patient flow, on top a resus was called and even less nurses available, the ED team was exceptional , calm and just kept working. The medical doctor, that eventually came to see my daughter was professional, calm and took time to diagnose and make a plan.

I want to thank both the ED nurses and the doctor.

I also want to extend our sincere thank you to the surgical team. Their professionalism, kindness, calmness was outstanding, they took time, explained the surgery, then the nurses prepped my daughter appropriately and with kindness and off she went.

The care afterwards on the surgical ward was also nothing short of amazing. The bedside nurse was a new graduate nurse and took time and care, the medical team was great, the follow up and plan given was taken with care and time.

A sincere thank you to the Rockingham Hospital ED, medical and nurses, as well surgical team, operating and ward care for their wonderful care.

We are forever grateful.