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Waiting time at ED FSH

Posted By herculesesj39

"Waiting time at ED FSH"

About: Fiona Stanley Hospital / Emergency Department

(as a parent/guardian),

The waiting time at ED FSH is beyond comprehension. I cannot understand how WA is able to tolerate an ED with more than 10 hours waiting time. The government website mentioned 240 minutes currently.

We were here since 330am, at the time of writing this, it is now 915am. We are here almost 6 hours already. I believe we are nowhere near to seeing a doctor or receiving treatment. I guess we are still in the early waiting stage.

Is WA able to improve ED waiting time and service level at hospitals? If there is any in progress working plan other than just talks?

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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service last week
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 5/09/2025 at 11:00 AM
Published on Care Opinion Australia on 8/09/2025 at 8:48 AM

picture of Luke Dix

Dear herculesesj39,

I’m truly sorry to hear about the distressing and frustrating wait you experienced during your visit to the Emergency Department (ED) at Fiona Stanley Hospital. I understand this can be an incredibly anxious time for both patients and their families, and I deeply regret that your experience added to that stress.

Thank you for taking the time to share your feedback. While Care Opinion is an anonymous platform and we are unable to investigate further without additional details, I encourage you to contact our Patient and Family Liaison Service at (08) 6152 4013 during business hours or email us at FSHFeedback@health.wa.gov.au. This will allow us to look into your concerns more thoroughly and provide a more tailored response.

I understand that long wait times can be overwhelming. Please know that our ED team follows a clinically informed triage process to ensure patients with the most urgent needs are prioritised. Additionally, our dedicated nursing staff regularly monitor and assess patients in the waiting area to help ensure it remains clinically safe to wait. That said, we recognise that this does not lessen the emotional toll of the experience, and we sincerely regret any distress caused.

The ED at Fiona Stanley Hospital is incredibly busy, and during peak times or sudden surges, delays can unfortunately occur. To help address this, we’ve recently added 15 new assessment bays and introduced a dedicated area for patients with less urgent needs who are unlikely to require admission. These changes are aimed at improving wait times and enhancing the overall experience for everyone who comes through our doors.

At Fiona Stanley Hospital, we are committed to delivering the highest standard of care. I’m truly sorry that your experience did not reflect this commitment. Your feedback is invaluable-it helps us reflect, learn, and improve. We would welcome the opportunity to work with you to ensure your concerns reach the appropriate teams.

Kind Regards

Luke Dix

Acting Executive Director Fiona Stanley Fremantle Hospital Group

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