"No empathy or compassion only rudeness after my mother just passed."

I rang Northam hospital to let them know the service that would be transferring my dear Mum who passed away the night before in the hospital. A clinican answered, said they knew who I was talking about and twice said “he” and followed with “transfer what”. I repeated myself, again they said, in my opinion, rudely I heard you, transfer what. I was absolutley disgusted, asked for a senior clinician and they said they were.

I asked what time the morning shift commences, they replied 730am and I said well I will call back then, and I recall they said you do that. I have no words. This not at all a reflection of my experience with staff at this hospital, in fact the opposite. Simply horrified a clinician who was on duty when my Mum passed away (small country hospital) could be like this is beyond comprehension.