"ED not calling with results"

I took my toddler to ED last week after being sent in by their GP for breathing issues. My child was triaged and we didn't have to wait long. After monitoring for a while, they were sent for a chest xray which the Dr said came back clear for pneumonia. Then they were was swabbed for viruses. The dr explained they would call if any results were positive and we were ok to go home.

A week later my child was still unwell and coughing badly. I saw the GP again who said their chest xray report stated they had a chest infection but the most concerning was their swab results showed they had three viruses including RSV.

I understand ED staff are extremely busy, however, I believe if you tell a parent you will call with any positive result you should especially for a toddler with breathing issues.