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"My spouse was in and out of the hospital"

About: Bunbury Hospital

(as a carer),

Just after midnight one night last month my spouse fell and had a N.O.F. break and hit their head. I called 000. About an hour later I called back because my spouse was not speaking properly and then lost speech completely. I was told they are still looking for a crew and I should ring health line. I did that and after a few minutes was transferred back to St Johns with out telling me. Two hours and the ambulance arrives.  

They operated and my spouse was not too bad.  

My spouse was urinating very frequently and I believe the nursing staff were getting cross with them going every 20 minutes at times and wanting their assistance, specially at night. My spouse didn't want to be a burden on them but felt shamed over it but too scared of falling to go alone.

Then they just said you have met all of your goals are good enough to go home about three weeks later . 

It did not seem that way to me.

We didn't have my spouse's wedding ring, engagement ring, ear rings and a gold necklace. My spouse said they were in a specimen container. We were told they are our responsibility and not theirs. I went back to the first ward they were on three weeks earlier and one of the nurses remembered putting them in their medications bag that was in a cupboard it the ward. Almost lost jewelry and the medications from home. 

We got home and my spouse lay down for a rest and I unpacked the car. When I helped them to a chair I could see they were not right from the way they were walking and just as they sat down they were not lined up with the chair and fell to one side. Their condition got worse and the next day they were unable to walk as has happened before with a seizure or U.T.I. 

I went to another hospital emergence around 6 pm the following day. They said they couldn't help and to got to Bunbury. I lifted my spouse into the car and we got to Bunbury Emergence about 7.15 pm. My spouse was admitted at 1.30am and I waited but no Doctor came. I slept in the car because i felt tired and sick. No one called me so i drove home at 3.30 am. at 4.15 I got a call from the Doctor and I went through my spouse's extensive medical history the best I could. 

I got a call at 9.30 from a staff member from physio, asking about my spouse and if they had been doing their exercises. I said no they hadn't. They are unwell. I recall the staff member said that is why they had the fall because they didn't do the exercises. I said it happened four hours after we got home. They then hung up. 

I went back to the the hospital later that day and met the Doctor. They asked for any scans of my spouse's head and x rays of their abdominal area after surgery. I said I didn't think anyone had done them and my spouse thought the same. The doctor did not agree and said they would have been done. When I came back a few hours later they had done  CT scan of my spouse's head and abdominal x ray. The doctor said my spouse's bowel was severely impacted and could of been the cause of their neurological problems. Two enemas later they were feeling a lot better. If only the nurses apparently complaining about the frequent toilet visits has realized this was a symptom. 

Later the Doctor said they thought my spouse may never recover to their old base line. They have had a long history of falls and injury and the doctor didn't think I could provide a safe place for my spouse at home. They wanted to discuss a T.C.P. program in Harvey at Hocart Lodge or aged care.

My spouse's team wanted to have a meeting with us and I told them I had two appointments that I couldn't miss. One with a surgeon. the meeting was for 10.30 the next day. I got there early and only the social workers turned up. Meeting re-booked for 12.30. That was again canceled and scheduled for 1.30 pm the next day. Three hours before the meeting the Doctor told my spouse they didn't think my spouse would be able to do the TCP in Harvey as they were unlikely to recover and this was their new base line. I asked why the doctor could not have waited to break that sort of news to my spouse at the meeting when at least I would have been there for them, the doctor did say sorry.

Anyway my spouse was to be discharged the next day after lunch when I had had the scans on my arm. I got a call at 10.30am to say they were in the transit lounge waiting to be picked up. I was still in Harvey. At 10.45 my spouse called me and said they had not given them their medication or our wheel chair. My spouse rang again and said they found the wheel chair but not the Medication. I told my spouse we couldn't go with out them and to ask them to find them. Five minutes later they gave them to my spouse. 

When we got home my spouse was in a lot of pain so i looked for the Oxycodone but it was not in the bag. That meant we only had Paracetamol. I thought there were strict protocols around Oxycodone and it would be the last thing to be left behind. 

Recently my spouse was feeling a bit better after a sleep and looked for their book. They remembered it was down the side of the bed. They rang the hospital and was told if it is not in the lost property it would be in the rubbish by now.

My spouse has twice said they don't want me to take them to Hospital again.

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Responses

Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West 20 hours ago
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 24/09/2025 at 12:12 PM
Published on Care Opinion Australia on 25/09/2025 at 9:03 AM


picture of Karen Horsley

Dear Home at Last,

I was deeply saddened to learn of your wife’s recent fall and subsequent fracture to the neck of femur. Please accept my heartfelt wishes for her comfort and healing during what I know must be a challenging time for both of you.

Experiencing a sudden injury and navigating the healthcare system can be overwhelming, especially when the journey is marked by moments of feeling unheard or disregarded. I want to acknowledge the distress this may have caused and assure you that your concerns matter. No one should feel diminished when seeking care — particularly during vulnerable moments that require trust, dignity, and compassion.

As we age, our interactions with health services often become more frequent and complex. It is essential that these encounters are met with respect, attentiveness, and a commitment to person-centred care. You and your wife deserve to feel safe, supported, and empowered when accessing healthcare — without fear of prejudice or neglect.

I would very much like to follow up on your individual experience to better understand what occurred and how we can improve. Your feedback is invaluable in helping us ensure that others do not face similar challenges.

Please feel free to contact me directly via email at karen.horsley@health.wa.gov.au, or alternatively, you may reach our Southwest Feedback Office by phone at (08) 9722 1521.

Warm regards,

Karen Horsley

Service Co-director

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