Text size

Theme

Language

"My procedure"

About: Mount Beauty Hospital / Day Surgery

(as the patient),

I was booked into a country hospital for a gastroscopy and colonoscopy.

I couldn't have been made to feel more welcome,  all staff were friendly,  caring and kind.  They all introduced themselves and explained exactly what they were doing and what was going to happen. 

I work in health and really wasn't nervous,  but I did feel a little flutter of nerves at undergoing a procedure,  however the care and diligence of the team really put me at ease. 

I wanted to commend all the staff for their fabulous team work and skill. They obviously work like a well oiled machine. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Andrea Herrin, Director of Clinical Operations, Mount Beauty Hospital, Kiewa Valley House, Maternity, Theatre, Alpine Health 2 weeks ago
Andrea Herrin
Director of Clinical Operations, Mount Beauty Hospital, Kiewa Valley House, Maternity, Theatre,
Alpine Health
Submitted on 30/09/2025 at 4:13 PM
Published on Care Opinion Australia at 4:52 PM


Hi Spring,

Thank you for taking the time to share your theatre experience at Mt Beauty Hospital.

We are pleased to hear that you felt welcomed and that staff gave you a clear explanation of what was happening and what to expect.

Procedures can be a nervous time and I'm happy to hear that the care and diligence of our team members put you at ease.

Your feedback is valuable for our team, our service and for future patients.

I will pass your commendation onto our team members.

Kind regards

Andrea

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k