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Helpful staff

Posted By mineraljt85

"Helpful staff"

About: Fremantle Hospital and Health Service

(as a relative),

I took my 93 year old Mum to visit my brother at Fremantle hospital and would like to acknowledge two very kind and helpful staff members.  

Firstly, Ben from Catering who took time out of his busy day to escort us through the hospital to get to my brother’s ward. He was patient and considerate, and walked at a pace that Mum could manage.  Thank you so much Ben.

Julie from the Community Hub who was so helpful in gaining us access to visit.  

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Responses

Response from Andrew Marshall, Acting Executive Director, Fiona Stanley Fremantle Group, South Metropolitan Health Service last month
Andrew Marshall
Acting Executive Director, Fiona Stanley Fremantle Group,
South Metropolitan Health Service

Submitted on 2/10/2025 at 1:35 PM
Published on Care Opinion Australia at 4:13 PM

picture of Andrew Marshall

Dear mineraljt85,

Thank you so much for taking the time to send us such a thoughtful review of your brother’s recent admission to Fremantle Hospital (FH).

It was wonderful to read about the kindness showed to you by our FH Patient Support Service (PSS) and Community Hub Teams.

At FH our staff are committed to delivering outstanding patient care ensuring a positive experience for both patients and visitors, and your feedback is a reflection of the high standards we strive to uphold.

Please be assured I have shared your wonderful feedback with the staff involved, with a special mention to Ben and Julie!

I hope your brother is recovering well and once again thank you for your feedback.

Kind regards

Dr Andy Marshall

A/Executive Director Fiona Stanley Fremantle Hospital Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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