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Low standard of care and empathy within a mental health sett...

Posted By antliapw66

"Low standard of care and empathy within a mental health setting"

About: Mental Health Unit

(as the patient),

Nurses x 2 came to give me my evening medication at night. I questioned why they were not checking my blood pressure as there is a medication I can not take if my pressure is too low.

I recall their reasons was 'well if you want me to' and it seemed to me one stomped away to get the machine while the other told me how disgusting my room was.

I have bags organised on a window bench seat. the bags are ordered and contain games and activities to use with my fellow residents as we do not receive an activity programme so the only entertainment is TV. I tried to explain this and the nurse was saying this is not your room it is a hospital room.

As you can imagine this upset me greatly as I believe my room is immaculate. It is immaculate because I cleaned it. each room I have been moved in to (4 in total) I have had to scrub clean because of the filth. Drops of blood, food splashed so to say my room is in anyway disgusting, this upset me greatly at a time when I should have been settling down for the evening.

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Responses

Response from Mental Health Dental Health, North Metropolitan Health Service last week
Mental Health Dental Health
North Metropolitan Health Service

Submitted on 13/10/2025 at 1:32 PM
Published on Care Opinion Australia on 15/10/2025 at 4:47 PM

Dear antliapw66

I am very sorry to hear this was your experience in our Mental Health Inpatient Ward and thank you for providing us with the feedback.

The experience you describe is not in keeping with the quality of care that we aim to provide to our patients, and I am very sorry for the distress this has caused. I would like to reassure you that we take all feedback seriously, as our priority is to ensure that all consumers receive the highest standard of care and respect.

Your feedback has been shared with our nursing staff to ensure that this type of situation does not occur again.

We would like to investigate your concerns further and encourage you to please contact our Mental Health Consumer Liaison Officer at your convenience so we can do so. The consumer liaison team can be contacted on 9242 9612 or alternatively mhsdhs.cls@health.wa.gov.au.

Thank you once again for sharing your feedback and bringing this to our attention.

Kind regards

Rachel Zombor

A/Executive Director, Mental Health Services and Dental Health Services

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