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Emergency Department - Amazing high-quality compassionate ca...

Posted By whiskeypw58

"Emergency Department - Amazing high-quality compassionate care"

About: Fiona Stanley Hospital / Emergency Department

(as a parent/guardian),

My son fell very ill on the Bibbulmun track. After collecting him in the dark in the bush, we arrived at FSH ED thinking it was dehydration and food poisoning. While waiting, he deteriorated quickly and the waiting room nurse was right on it. He was swiftly moved into the treatment area and the medical and nursing staff in the ED team were amazing - it was a tough few hours but the quick initiation of treatment and diagnoses of rhabdomyolysis was brilliant and saved my son from a possible terrible outcome.

At all times they were professional, knowledgeable, experienced, calm and caring. All of them were so happy and pleased when my son responded well to the treatment. My husband and I can't thank you all enough.

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Responses

Response from Andrew Marshall, Acting Executive Director, Fiona Stanley Fremantle Group, South Metropolitan Health Service 2 weeks ago
Andrew Marshall
Acting Executive Director, Fiona Stanley Fremantle Group,
South Metropolitan Health Service

Submitted on 2/10/2025 at 5:35 PM
Published on Care Opinion Australia on 3/10/2025 at 8:58 AM

picture of Andrew Marshall

Dear whiskeypw58,

Thank you so much for taking the time to share your experience with us regarding your recent visit to the Fiona Stanley Hospital (FSH) Emergency Department (ED)

I’m incredibly grateful to hear that your son received the care he needed during such a frightening and critical time.

Your feedback is a powerful reminder of the skill, dedication, and compassion our ED team brings to every patient, every day. I’m proud to hear that our nurses and medical staff responded swiftly and expertly to your son’s condition, and that their professionalism and care made such a difference in his recovery.

Rhabdomyolysis can be a serious and complex diagnosis, and it’s a testament to the vigilance and expertise of our team that they were able to identify and treat it so quickly. I’m especially moved by your description of the staff’s genuine joy at seeing your son respond well to treatment it speaks volumes about the heart behind the work they do.

Please be assured I have shared your wonderful feedback with the ED Team to highlight high standard of care they provide and the impact this has on patients and their families.

I wish your son a continued and full recovery and once again thank you for your kind words.

Kind regards

Dr Andy Marshall

A/Executive Director Fiona Stanley Fremantle Hospital Group

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