"Positive feedback"

About: Prince of Wales Hospital / Emergency Department Prince of Wales Hospital Emergency Department Randwick 2031

Posted by pavoyz77 (as a service user), last week

I attended randwick accident and emergency today. There was a lady who was supporting admissions, but also supporting all patients who were waiting to be seen my doctors. I unfortunately didn’t get her name but she had dark hair above her shoulder. She was extremely kind and went above and beyond today.

More about:

Do you have a similar story to tell?

Responses

Emma Devlin

NUM CCU, Coronary Care Unit,

Prince of Wales Hospital

Submitted on 17/10/2025 at 1:02 PM

Published on Care Opinion Australia at 1:41 PM

Dear pavoyz77,
Thank you for sharing your experience with us after your recent visit to our emergency department (ED).
Having staff with patients in the waiting room is an important role in providing a safe clinical environment. We have various roles that assist with this, our clinical initiatives nurse (CIN) and our patient experience officer (PEO).
Both these roles play a vital part in communication between hospital staff and patients and their carers in relation to ED processes, waiting times and assessment of patients following triage to initiate care earlier.
Thank you for the positive feedback, I will be sure to pass this on to our hardworking staff in the ED!
Kind Regards,
Emma
A/Codirector Nursing & operations ESM Program

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Emma Devlin

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Positive feedback

"Positive feedback"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k