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"The new Special Care Nursery"

About: Albany Health Campus / Maternity Ward

(as a parent/guardian),

I delivered my son at the mat ward at 34+6 weeks. He came 5 weeks early, therefore needed to be placed in the Special Care Nursery. The nurses and midwives were absolutely amazing. I felt comfortable and informed at all points of care for myself and my son. The Nursey is new, therefore there was teething issues, which I hope will get sorted out (cleaning while other babies are in the room - very strong bleach), access card for parents only (to not interrupt the midwives and nurses all the time for access to their baby), if breastfeeding is encouraged, a bed available for the mother if they live further than 20 mins or so. 

Our experience was very positive, as we didn't have to go to Perth and were able to stay closer to home with a trustworthy medical team looking after our boy. I think it has been a fantastic addition to Albany Health Campus and really was a good experience for me, being a first time mum with a premature baby that needed support for the first 2 weeks of his life. The paediatric doctors were so supportive and thorough and encouraged holistic care where possible. On being discharged from the Special care nursery, everyone was so lovely and positive and it was really a wonderful experience for such a stressful time. 

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Responses

Response from Jennifer Thompson, Director, Albany Health Campus, WACHS GS yesterday
Jennifer Thompson
Director, Albany Health Campus,
WACHS GS

Overseas the operation of the smaller hospitals in the Great Southern

Submitted on 13/10/2025 at 6:44 PM
Published on Care Opinion Australia on 14/10/2025 at 11:39 AM


Dear 5weeksearly

Thank you for sharing your experience. We’re pleased to hear that you felt supported and well-informed during your stay, and that our team provided compassionate care for both you and your son.

We appreciate your feedback regarding the Special Care Nursery and acknowledge the areas for improvement. We have shared your feedback with our maternity team as your insights are valuable as we continue to refine our services.

It’s encouraging to know that being able to remain close to home made a positive difference during such a critical time. We’re proud to be part of your journey and wish your family all the best.

Regards,

Jenny Thompson

Director, Albany Health Campus

WACHS Great Southern

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