Text size

Theme

Language

"My parent's stroke"

About: Bunbury Hospital / Sub-Acute Ward

(as a relative),

After my parent had a severe Stroke they were sent to saru..my parent had a feed tube and it  was constantly coming out which nent xray every time it did this meant no rehab for that dsy till finally months after they inserted a bridal to stop it moving.

The hoisting that was done by phyisos was extremely painful for my parent and they were told to just breathe through it instead of finding an alternate solution. The 3 months my parent was there they had 1 shower.

The first meeting that family was to attend with all staff was heartbreaking and extremely poor , as the exact words that I recall from the phyiso were, sorry mate you will never walk out of here, I feel that was tactless and very unprofessional,,

On my return to WA before even seeing my parent I was pulled aside by a senior clinician and told my parent is not improving and they need the bed and they need to go to another hospital, this was also extremely upsetting as I hadn't even got to see my parent yet.., after I called a hospital hotline to find out if my parent can stay until a bed comes available in a care home and explained what the senior clinician said, the senior clinician then would no longer communicate let alone look at us, I feel this was very unprofessional and very poor for the person in their position.

On a whole the only good thing we're the nurses    Since being at a care home , my parent has been showered every morning and is not bed ridden they are in a great routine , the hoisting was not painful and now have made better gains and is using a sara steady 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Brearley, Co-Director Stream A, Bunbury Hospital, WACHS - South West last month
John Brearley
Co-Director Stream A, Bunbury Hospital,
WACHS - South West

Stream A includes: Medical Ward, Medical B, Subacute, ICU, Emergency Department and Ambulatory Care at the Homemaker

Submitted on 29/10/2025 at 3:41 PM
Published on Care Opinion Australia at 6:14 PM


Dear Chicken twisty,

Thank you for taking the time to write about concerns related to your parent's admission at SARU. I do appreciate that it would have been a very challenging time for your parent and your family.

Without knowing specific details about your parent and their admission, I would like to provide you with an opportunity to contact our service so we can more meaningfully respond to your observations and experiences.

More generally, adults who have sustained a severe stroke will struggle to achieve limited recovery to their baseline. This is always a distressing time for the patient and their family as they adjust to the news that things will be very different for them going forward.

This adjustment to a 'new normal' also means understanding how best to support the patient with their pain management, invasive treatment procedures, rehabilitation priorities and more. The team seek to walk with the patient and family through this process so that adjustments can be made to best support and assist the family.

As is usual practice, once a patient is medically stable and has reached their rehabilitation potential, they are then considered for discharge to a non-specialist hospital. In the South-West, we work with our regional hospital sites to step down patients awaiting placement to a nursing home or supported community accommodation.

Whilst we are an experienced team, we of course appreciate the enormous psychological toll this unforeseen illness and change in life circumstances can have on our patients and their loved ones.

We are grateful for your feedback as it reminds us constantly of how illness impacts a person, their family and any plans they had invested in. Our team seeks to be constantly attuned to this and we try to go out of our way to accommodate our patients and their loved ones.

On behalf of the SARU team, I would like to apologise that the care you observed was not providing you with the assurance you needed. Once again, I invite you to contact our Consumer Liaison Officer Debbie on 9722 1521, should you wish to speak with a member of the SARU team to more specifically discuss your concerns.

I do wish your parent and family every good opportunity to stay connected and supported with one another.

Yours sincerely,

John Brearley

Co-Director

Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k