Meals on Wheels is a service we value as a family. We have one local advocate for our overly elderly and physically isolated family member.
We need the service for their nutritional in input but equally, we need it for their happy interaction with the volunteers ( which if it’s self is exemplary ).
However in my opinion, the only thing consistent about the meals they receives in Rutherglen is the awfulness.
I believe:
•The main meal consists of Smallest amount of often indistinguishable “matter”.
•The soup is often another watery indistinguishable substance.
•The dessert is more often a chunk of cake with, in my opinion, a dubious lifespan and half a strawberry; sometimes a mess of “something” yellow. Rarely custard, sometimes aerosol cream and the ubiquitous slice of strawberry or on a good day half a strawberry.
We have sent photos again and again, received promises of improvement ( occasionally that occurs, but is never sustained).
Alpine health are wonderful, are aware, however nothing happens, nothing changes.
Recently, a chunk of something (solid brown, maybe beef, maybe lamb) the size and shape of the broken-off corner of a brick, sitting upon two chat potatoes and something else indistinguishable was delivered to two people who happened to have mutual connections.
I have photos of what I believe to be a recent betrayal of their rights and their payments for their food , and a number of others.
Why is there consistently no attempt, or no evident attempt; to call this meal provider to account other than by “annoying” relatives or advocates who are either assured of change, or seemingly dismissed?
Where is the Maggie Beer Aged Care Food promise in all of this awfulness …. It would appear not even their custard recipe is acknowledged, least of all prepared in this institution!
Can we please have a little reminder of their contractual, nutritional and civic responsibilities “delivered” to this, in my opinion, serial offender .?
"Quality, quantity, appetising appeal and nutritional value"
About: Indigo@Home Indigo@Home Myrtleford 3736
Posted by sagittariustr36 (as ),
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