"Communication regarding service delivery"

In my opinion, there is no care for plans, appointments and other services we may need to consider.

It took six months for them to deliver on the service they had, I believe, snapped up from a MAC assessment .

Then a phone call the day before before the service to inform what time the service would be delivered! Upon a fair and respectful response about the date and time , we were told we had requested the day (we had not, simply because we had never heard from them before this call??)

We accepted the service and the time of course !

The following fortnight an early morning text (stating the time services were to be delivered that same day) was missed because of a Doctors visit, consequently the service was cancelled. The next scheduled service was cancelled by text by the  provider on the morning of the due service, with no indication of reschedule?!

Upon follow up we were given a day for the following week .. no choice… again a prearranged appointment for the morning.. soooo.. an afternoon “spot” was offered but no specific time stated,  as ..,We would receive a text the evening before stating a specific time”?

Are these people unprofessional?

Do these people care?

Do these people understand basic rostering?

Are these people short staffed… if so please, to mitigate angst for both parties, communicate that.