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"Unbelievable service from start to finish"

About: Bunbury Hospital / Surgical Ward

(as the patient),

Just had day surgery at Bunbury Regional Hospital and it just really annoys me how the media carries on like pork chops about how bad that hospital is. 

The service from start to finish was unbelievable  from the team there, I’m not sure of the name of the nurse that I initially saw when in reception when you first go in but there was another nurse that looked after me in post-op. Her first name I think was Sally, it was unbelievable how good the service was and how much they cared.

In my experience there is genuine care and compassion for you as an individual, just how genuine and how awesome the whole team is that you encounter. Everyone from go to woe.

In post op you experience that nurse that assigned to you, she just made me feel that I mattered and just you know wasn’t rushed at all. Then she'd go off and do exactly the same for somebody else.

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Responses

Response from Danaye Pascoe, Acting Stream B Co-Director, Bunbury Hospital, WA Country Health Services - South West last month
Danaye Pascoe
Acting Stream B Co-Director, Bunbury Hospital,
WA Country Health Services - South West
Submitted on 4/11/2025 at 6:05 PM
Published on Care Opinion Australia on 5/11/2025 at 10:26 AM


Dear scorecardfm49,

Thank you for taking the time to share your wonderful feedback regarding your recent admission to Bunbury Hospital.

It means a great deal to know your experience with us was positive, especially during a time that can often bring feelings of trepidation and anxiety. We are delighted that you felt our care was delivered with compassion and professionalism.

Your comments will be shared with the nursing staff, as it is clear their actions made a significant difference to your surgical experience.

We sincerely hope you are recovering well from your procedure. If you have any questions or need further support, please don’t hesitate to contact us at (08) 9722 1421.

Warm regards,

Danaye Pascoe

A/Stream B Co-Director

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