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Inconsistent signage

Posted By Warwick

"Inconsistent signage"

About: Busselton Health Campus / Surgical Services

(as the patient),

We were told to be at Admissions at 7.10am.

Reception was closed and intercom did not work.

Fortunately a staff member informed us the we needed to go to Day Surgery on the 1st floor. We saw that sign next to the lift, all good.

Coming out of the lift, there was no sign for Day Surgery, but we turned left as instructed and found Surgical Services.

Is it; Admissions, Day Surgery or Surgical Services? 

Consistent labeling would be appreciated :-)

More about:
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Responses

Response from Gemma Moyes, Clinical Nurse Manager, Surgical Services, WACHS South West 9 months ago
We are preparing to make a change
Gemma Moyes
Clinical Nurse Manager, Surgical Services,
WACHS South West

Submitted on 29/10/2025 at 3:25 PM
Published on Care Opinion Australia on 30/10/2025 at 10:37 AM

Hello Warwick,

Thank you for alerting us to the inconsistent signage and messaging that you experienced trying to get to Day Surgery at Busselton Health Campus.

I can entirely appreciate how confusing that would have been for you. We did attempt to make the sign near the elevators stand out more, but I understand now that if you do not know where to go in the first place then you will not automatically go to the elevators to be able to see that sign! I do apologise for that.

Please know that this is something that I will work with our Day Surgery Team to rectify and we will ensure that we provide consistent messaging in all written and verbal communication to our patients that visit us.

I hope that otherwise your experience at Busselton Health Campus was positive and that you or your family member has recovered well.

Kind regards,

Gemma Moyes

A/Director of Nursing and Midwifery, Busselton Health Campus.

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Response from Gemma Moyes, Clinical Nurse Manager, Surgical Services, WACHS South West 2 months ago
We have made a change
Gemma Moyes
Clinical Nurse Manager, Surgical Services,
WACHS South West

Submitted on 26/05/2026 at 6:16 PM
Published on Care Opinion Australia on 27/05/2026 at 9:15 AM

Hello Warwick,

I know that you were with us a long time ago now but I wanted to let you know that your valuable feedback has led to some great improvements in our service.

As a result of your experience, we have reviewed and updated the signage to Surgical Servies (Day Procedure Unit).

There is now improved signage at the lifts and larger signs when you exit the lifts (or stairs) that has clearer directions to the Day Procedure area.

Thank you for bringing this issue to our attention.

Kind regards,

Gemma Moyes

Clinical Nurse Manager - Surgical Services - Busselton

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Update posted by Warwick (the patient)

Hi Gemma

That's fantastic news that changes have led to improvements for all:-)

Warwick is/was my Father and he was "an agent for change"...he will be giving Mum and I a thumbs up!

Response from Gemma Moyes, Clinical Nurse Manager, Surgical Services, WACHS South West 2 months ago
Gemma Moyes
Clinical Nurse Manager, Surgical Services,
WACHS South West

Submitted on 27/05/2026 at 2:16 PM
Published on Care Opinion Australia at 2:53 PM

Yes - he certainly was an "Agent for Change"

He has left a legacy now at Busselton.

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