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Exceptional care from nurse

Posted By Room18

"Exceptional care from nurse"

About: Albany Health Campus / Surgical Ward

(as the patient),

I recently presented to Albany Hospital for multiple issues and was admitted to the surgical ward. While there my symptoms were rapidly getting worse but I was struggling to get the doctors to comprehend my level of pain and how severe my symptoms were. The nursing staff were amazing in their level of care for me and in trying to get me the help I needed. One nurse in particular went above and beyond in her persistence and dedication to help me and in my personal saved me.

I never got the chance to express my gratitude for what she did as I was rushed into emergency surgery and then flown to Perth. If ever there was someone I wanted to care for myself or my loved ones it would be Kym. She was kind, caring and genuinely listened to me and helped me with all of her capabilities. I am so lucky that she was my nurse and I would not be standing here today without her and the level of care she gave to me.

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS 2 days ago
Kate Hambleton
Director, Albany Health Campus,
WACHS GS

Submitted on 3/11/2025 at 4:21 PM
Published on Care Opinion Australia at 4:47 PM

Dear Room18

Thank you for taking the time to share your experience following your recent admission to Albany Hospital. We are truly sorry to hear that you faced challenges in having your symptoms understood, but we are incredibly grateful that our nursing team—and in particular, Nurse Kym—were able to provide the care and advocacy you needed during such a critical time.

Your words about Kym’s kindness, persistence, and dedication are deeply appreciated. It is clear that her actions made a significant difference to your care and recovery. We will ensure that your message of gratitude is passed on to her and the team. Feedback like yours is not only uplifting but also a powerful reminder of the impact compassionate care has on our patients.

We wish you continued recovery and good health, and thank you again for your thoughtful and moving message.

Kind regards

Kate Hambleton

Director, Albany Health Campus

WACHS Great Southern

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