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Attended ED and No follow up from Social Worker

Posted By Testd66

"Attended ED and No follow up from Social Worker"

About: Eastern Suburbs Mental Health Service Prince of Wales Hospital / Emergency Department

(as the patient),

I attended the ED Department last week. I spoke to a doctor and we agreed a social worker would contact me to assist further. At the time of writing this, it has been over 2 days since I attended ED and still no contact from the Social Worker. I feel let down by the NSW Health system, i feel the ED department hasnt taken my mental health concerns seriously. I am in desperate need of help and honestly feel like they dont care about me. 

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Responses

Response from Elizabeth Browne, Director Operations Shared Clinical & Support Services, Shared Clinical Services, Prince of Wales Hospital last month
Elizabeth Browne
Director Operations Shared Clinical & Support Services, Shared Clinical Services,
Prince of Wales Hospital

Submitted on 7/11/2025 at 9:01 AM
Published on Care Opinion Australia at 11:01 AM

picture of Elizabeth Browne

Dear Testd66

Thank you for taking the time to write and share your concerns regarding your visit to the Prince of Wales Hospital Emergency Department. We sincerely apologize for your experience.

We would be grateful for an opportunity to contact you to review the concerns raised. If you feel comfortable doing so, please send your contact details to SESLHD-GeneralManager-POWHSSEH@health.nsw.gov.au. This will assist us with identifying the support services required.

Regards,

Elizabeth Browne

Director Operations, Shared Clinical & Support Services

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