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Improper hand hygiene in opthalmology clinic

Posted By greenmc83

"Improper hand hygiene in opthalmology clinic"

About: Perth Children's Hospital / Ophthalmology - Outpatient Clinic A

(as a service user),

We were attending our outpatient opthalmology appointment at PCH and I noted the nurse didn't perform the proper hand hygiene prior to putting eye drops in my child's eye. They fitted gloves and then saw another patient in the waiting area before seeing my child and didn't change their gloves or perform hand hygiene in between. When I raised this concern I felt  it was brushed off. 

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Responses

Response from Jan Rigby, A/Nurse Co-Director, Surgical Directorate, Child and Adolescent Health Service 3 weeks ago
Jan Rigby
A/Nurse Co-Director, Surgical Directorate,
Child and Adolescent Health Service

Submitted on 10/11/2025 at 5:27 PM
Published on Care Opinion Australia on 12/11/2025 at 9:44 AM

Dear greenmc83

Thank you for sharing your concerns regarding your recent outpatient ophthalmology appointment. We appreciate you bringing this to our attention, as maintaining the highest standards of hand hygiene and patient care is a priority for us. We would like to apologise for any additional concern your experience has caused.

We are also sorry to hear that you felt your concern was not fully acknowledged at the time. Please be assured that we take feedback like this seriously, and your observations will be followed up with the relevant team to reinforce appropriate practices.

If you would like to provide any additional information or discuss your experience further, we invite you to contact our Child and Family Liaison Service by phone on 6456 0032 or by email at CAHSFeedback@health.wa.gov.au.

Warm regards

Jan

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