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"Carpal tunnel surgery"

About: Wonthaggi Hospital

(as the patient),

I underwent carpal tunnel surgery at BCH. The surgery was fine but I have not been happy with the post operative care. According to the notes I was given, the large bandage on my wound could be removed after three days. Apparently, I would be referred to a hand therapist who would obviously advise on follow up but also remove sutures and change the dressing between 10 to 14 days post surgery. 

Perhaps these notes are outdated because when I rang the hospital about a week after the surgery, there had been no referral. Subsequently, Access organised the referral and an appointment was made for approximately one month after surgery. 

On Day 10 post surgery, I went to my local clinic to have the wound checked. At this stage there was moisture under the duoderm, the skin was white and the wound was not knitting. I had noticed some white sections under the duoderm on Day 3 when I removed the large bandage. I feel that if I had been alerted to the possibility of moisture forming under it, I would have gone to my clinic immediately. I had been at great pains to keep the area dry so am not sure how this occurred. 

Once the nurse at the clinic had cleaned the wound and applied a waterproof dressing, healing has been enabled and all is progressing well. 

The reason I am alerting the hospital to my experience in this case is because I feel the advice on the Post Operative Instructions Day Surgical Procedures Hand Surgery is inaccurate and needs to contain more detailed information with regard to who will check the wound post surgery and when this should be done. The other inaccuracy was that the stitches were dissolving ones which did not need to be removed. 

Regards,

Carpal tunnel patient 

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Responses

Response from Christine Henderson, Executive Director of Clinical Services, Bass Coast Health 3 days ago
Christine Henderson
Executive Director of Clinical Services,
Bass Coast Health
Submitted on 18/11/2025 at 11:33 AM
Published on Care Opinion Australia at 5:21 PM


picture of Christine Henderson

Dear Carpal tunnel patient,

I'm sorry this was your post operative experience at BCH. Thank you for taking the time to provide this feedback, we don't always get it right, and your feedback assists in reviewing processes and information shared with patients to ensure we provide accurate information and that your post op appointments are being scheduled.

I would appreciate if you could contact me on 0436 632 078 so I could further review your case.

I hope you continue to heal.

Kind regards,

Chris.

Chief Operating Officer

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