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Midland staff numbers

Posted By corvusye68

"Midland staff numbers"

About: PathWest Midland Collection Centre

(as the patient),

Based on my experience, wait times are always lengthy, I believe there are not enough staff. 

Staff there are wonderful but seemingly run off their feet.

I’ve experienced staff be abused due to wait times and people walk in and walk out after seeing how many people are waiting. 

I’ve been going for a long time due to a chronic condition and I feel there’s been no improvement. 

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Responses

Response from Sura Al Saedi, Manager, Medical Liaison, Operations, PathWest 2 months ago
Sura Al Saedi
Manager, Medical Liaison, Operations,
PathWest

Submitted on 23/12/2025 at 3:25 PM
Published on Care Opinion Australia on 24/12/2025 at 9:45 AM

Dear corvusye68,

Thank you for sharing your feedback, and my apologies for not responding sooner, Care Opinion had prevented PathWest from accessing the platform until today.

Thank you for recognising the dedication of our staff, they work hard to provide the best care possible, even during peak testing times when demand is high.

We understand that waiting can be frustrating, and we appreciate your patience. Please be assured we continually review our processes to improve efficiency and reduce delays wherever possible.

If you have flexibility, attending during less busy times may help reduce waiting. Please feel free to contact us on 13PATH for advice on suitable times. I also encourage you to reach out if you have specific needs so we can assist you where possible.

Please feel free to contact me at feedback.pathwest@health.wa.gov.au or directly on 0400 666 352 if you would like to discuss or require further assistance.

Kind regards,
Sura

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