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Great help in a busy ED

Posted By Happy Mummy

"Great help in a busy ED"

About: Fiona Stanley Hospital / Emergency Department

(as a parent/guardian),

I took my son into FSH Children's ED after a community needlestick injury. The ED was heaving with sick kids and we waited about 45mins to see the triage nurse at approx 9.50pm. I didn't catch her name but she was excellent. She listened, asked questions and then used great clinical reasoning to discuss our case immediately with the consultant, which gave us the option to leave the ED and follow up with our GP that day (saving us a 4hr wait and making room for others). Thank you so much to the thoughtful nurse for your quick thinking and using the MDT to benefit all of us. We saw our GP for the recommended follow-up that day.

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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service 3 days ago
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 18/11/2025 at 6:56 PM
Published on Care Opinion Australia on 19/11/2025 at 10:12 AM

picture of Luke Dix

Dear ‘Happy Mummy’,

Thank you for taking the time to send such thoughtful review of your recent experience with your son in Fiona Stanley Hospital (FSH) Emergency Department (ED).

I am pleased to hear that your son received thorough and timely care, and that your experience with our triage nurse was so positive!

Please be assured I have shared your wonderful feedback with the team to highlight the high standard of care they provide and the impact this has on patients and their families.

I hope that your son is recovering well, and once again thank you for your kind words.

Kind regards

Luke Dix

A/Executive Director

FSFHG

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