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"Inpatient care"

About: Armadale Hospital

(as the patient),

I was very recently an in patient at Armadale hospital.

During my first few days I was given a CT scan which amongst other problems, revealed a kidney stone between my kidney and my bladder.

I already had an appointment booked with the Continence Nurse regarding a void test after a procedure to remove bladder stones at another hospital some three to four weeks prior . 

I received a personal phone call , whilst still an in patient , from a Continence Nurse , saying that they would present in the Ward to chat.

What happened next was something I can never forget .

The nurse said they, without me knowing , had been in touch by phone with another hospital's Urology. OK fine. I then asked them what was being done with regard to the stone discovered on the CT scan three days before this conversation.

Astonishingly they said that stone was gone !!

I asked where it went . They said I must have passed it. Through a Catheter ??

I asked how they knew it was gone as I had not been given another CT scan. They said Urology at the other hospital told them it was gone. I asked how they knew that.

It seemed the nurse completely ignored my question and proceeded to lecture me on the procedure for care of Catheters and left the room.

Unacceptable attitude and rude, in my opinion. I would prefer to go to the ED with my urological problems in future.

Other than that nonsensical incident I was very impressed with all the staff especially catering , who produced some amazing "fat free" meals. Thank you all.


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Responses

Response from Alisha Thompson, Executive Director, Armadale Kalamunda Group, East Metropolitan Health Service last month
Alisha Thompson
Executive Director, Armadale Kalamunda Group,
East Metropolitan Health Service
Submitted on 17/11/2025 at 10:38 AM
Published on Care Opinion Australia at 11:55 AM


picture of Alisha Thompson

Dear stonexc53,

Thank you for taking the time to share your recent experience at Armadale Hospital. I’m sorry to hear about the concerns you’ve raised regarding your interaction with the Continence Nurse. We understand how important clear and respectful communication is, and I appreciate you bringing this to our attention.

Your feedback will be shared with the relevant team for review. If you would like us to look into this matter in more detail, please contact our Consumer Liaison Service on (08) 9391 1153 or email AKG_ConsumerLiaison@health.wa.gov.au This will allow us to investigate and address your concerns appropriately.

I also agree with your positive comments about the catering team—their commitment to creating delicious and nourishing food is something we’re proud of, and it’s wonderful to see this acknowledged. I will take delight in sharing your feedback with them.

Kind regards

Alisha Thompson

Executive Director

Armadale Kalamunda Group

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